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Compliance Compass 
Compliance Compass 
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    • Home
    • Learn More
    • Our Packages
    • FAQ's
    • Terms of Service
    • Privacy Policy
    • Intake Form
    • Free HR Resources
  • Home
  • Learn More
  • Our Packages
  • FAQ's
  • Terms of Service
  • Privacy Policy
  • Intake Form
  • Free HR Resources

Privacy Policy

ffective Date: 11 April 2026

1. Introduction

Compliance Compass ("we", "us", "our") is committed to protecting your privacy and handling personal information in a responsible and transparent way.

This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information when you interact with us, visit our website, make an enquiry, engage our services, or otherwise deal with Compliance Compass.

2. What information we may collect

We may collect personal information such as:

  • your name
  • phone number
  • email address
  • business or organisation name
  • job title or role
  • information you provide in enquiry forms, emails, bookings, or attachments
  • information relevant to the services you request from us
  • website usage data, including information collected through cookies, analytics tools, or website security features

Where reasonably necessary for the services being provided, we may also collect other information you choose to provide to us.

3. How we collect personal information

We may collect personal information when you:

  • complete a form on our website
  • contact us by phone, email, or through our website
  • make an enquiry about our services
  • engage us to provide services
  • send us documents or attachments
  • interact with our website, including through cookies, analytics tools, or security features such as reCAPTCHA

We may also collect personal information from third parties where you have authorised this or where it is reasonably necessary for the services being provided.

4. Why we collect personal information

We collect personal information so that we can:

  • respond to enquiries
  • provide and manage our services
  • prepare proposals, quotes, invoices, and service documents
  • communicate with you about your matter or engagement
  • improve our website and service delivery
  • maintain appropriate business records
  • comply with legal and regulatory obligations

5. Direct marketing

We may use your personal information to send you information about our services where permitted by law.

If we send direct marketing communications, you may opt out at any time by contacting us or using any unsubscribe option provided.

We will not use sensitive information for direct marketing without consent where consent is required by law.

6. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for our business operations or the provision of services, including:

  • IT or website service providers
  • cloud storage or email service providers
  • payment, bookkeeping, or accounting providers
  • professional advisers, including legal or accounting advisers
  • contractors or service providers assisting us to deliver services
  • government authorities, regulators, or other parties where required or permitted by law

We do not sell personal information.

7. Overseas disclosure

Some third-party service providers we use, such as website, email, cloud, or software providers, may store or process personal information outside Australia.

Where this occurs, we will take reasonable steps to ensure that personal information is handled in a manner consistent with applicable privacy obligations.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include secure systems, password protection, limited access controls, and the use of reputable third-party technology providers.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Access and correction

You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

10. Privacy complaints

If you have a complaint about how we have handled your personal information, please contact us in writing using the details below.

We will consider your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

11. Cookies, analytics, and website tools

Our website may use cookies, analytics tools, and security features to help us understand website traffic, improve user experience, and protect the website from spam or misuse.

These tools may collect technical information such as browser type, device information, IP address, pages visited, and the date and time of access.

You can usually control cookies through your browser settings, although some website functions may be affected if cookies are disabled.

12. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website and will take effect from the date it is published.

14. Contact us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle personal information, please contact:

Compliance Compass
Email: steven@compliancecompass.com.au
Phone: 02 6153 0005
Address: Centrepoint, Level 1, 59 Petrie Plaza, Canberra ACT

Copyright © 2026 Compliance Compass  - All Rights Reserved.

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