Terms of Service

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Terms of Service
Compliance Compass
Effective Date: 2 February 2025

Compliance Compass (“we”, “us”, or “our”) provides Human Resources (HR) and Work Health and Safety (WHS) consultancy services to small businesses and not-for-profit organisations in Australia. By engaging our services, you (“Client”) agree to be bound by these Terms of Service.

We provide HR and WHS consultancy services, including but not limited to:

• Policy and procedure development
• Compliance audits
• Risk assessments
• Staff training and onboarding support
• Advisory and coaching services

The specific scope of work will be outlined and agreed upon in a written proposal, service agreement, or confirmed via email. Any deliverables or timeframes will be clearly documented in those communications.

• Fees are as outlined in proposals, invoices, or written agreements.
• Invoices are payable within 14 days of issue unless otherwise agreed.
• Payments can be made by bank transfer, credit card, or other approved methods.
• We may request a 50% deposit prior to the commencement of services. This will be detailed in your proposal or agreement.
• Late payments may incur interest at a rate of 5% per month on outstanding amounts.
• Services requested outside the agreed scope will be quoted and billed separately.

• Cancellations must be made in writing with at least 7 days’ notice.
• A cancellation fee of 50% may apply if notice is given within 7 days of the scheduled service.
• We reserve the right to reschedule services due to unforeseen circumstances. Reasonable notice will be provided to the Client.

Both parties agree to maintain the confidentiality of any proprietary, personal, or sensitive information disclosed during the engagement. This includes but is not limited to employee details, operational data, and compliance documents. This obligation survives the termination of the engagement.

• Our services are based on industry standards and current Australian legislation, but we do not guarantee specific regulatory outcomes or approvals.
• We accept no liability for indirect, incidental, or consequential damages, including but not limited to business interruption, loss of data, or reputational damage.
• To the extent permitted by law, our total liability is limited to the amount paid by the Client for services in the 30 days prior to the claim.

• Both parties agree to attempt to resolve any disputes in good faith through informal discussion.
• If resolution cannot be achieved informally, either party may refer the matter to mediation or arbitration in accordance with Australian law.
• Legal proceedings may only be commenced if mediation or arbitration is unsuccessful.

• Either party may terminate the agreement with 7 days’ written notice.
• The Client remains responsible for payment of all services provided up to the termination date.
• We reserve the right to terminate services immediately if the Client engages in conduct that is unlawful, unethical, or breaches these terms.

These Terms of Service are governed by the laws of the Australian Capital Territory, Australia. Any legal proceedings must be brought before the courts of the Australian Capital Territory.

We may amend these Terms of Service from time to time. Clients will be notified of any material changes before they take effect. Continued engagement after an update constitutes acceptance of the revised terms.

For any queries or concerns regarding these Terms of Service, please contact:

Compliance Compass
Email: [Insert Your Email]
Phone: [Insert Your Phone Number]
Address: [Insert Your Business Address]