Terms of Service

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Effective Date: 11 April 2026

These Terms of Service govern the services provided by Compliance Compass ("we", "us", "our") to clients ("you", "your").

By engaging our services, accepting a quote or proposal, or instructing us to begin work, you agree to these Terms together with any proposal, scope of work, quote, service agreement, or written correspondence between us.

If there is any inconsistency between these Terms and a specific written agreement, the written agreement will prevail to the extent of the inconsistency.

Compliance Compass provides HR and WHS advisory, consulting, coaching, document preparation, and related support services for small businesses and not-for-profit organisations.

Our services may include:

• HR and WHS policy and procedure development
• compliance reviews and check-ups
• onboarding and workplace documentation
• training, coaching, and guidance
• general advisory support on workplace matters

Unless we expressly agree otherwise in writing, our services are advisory in nature only.

Our services:

• are general HR and WHS support services
• are not legal advice
• are not financial, taxation, insurance, medical, or psychological advice
• do not constitute representation before a court, tribunal, regulator, or government agency
• do not guarantee any particular legal, regulatory, commercial, employment, or safety outcome

You are responsible for deciding whether and how to act on any advice, recommendation, document, or guidance we provide.

To enable us to provide our services effectively, you agree to:

• provide complete, accurate, and timely information
• provide documents, records, and instructions reasonably required for the work
• review all drafts, templates, policies, and recommendations before using them
• obtain independent legal or other specialist advice where appropriate
• ensure that final decisions, implementation, communication, and ongoing compliance are properly managed within your organisation

You acknowledge that:

• your organisation remains responsible for compliance with all applicable laws
• engaging Compliance Compass does not transfer or replace any legal duty or statutory obligation owed by your organisation, its officers, managers, or workers
• our advice is based on the information available to us at the time and may be affected if that information is incomplete, inaccurate, or outdated

The services we provide will be set out in a proposal, quote, email confirmation, service agreement, or other written communication.

Any work outside the agreed scope may require an additional fee or separate written approval.

Any timeframes we provide are indicative unless expressly stated otherwise.

Our fees will be set out in the relevant quote, proposal, invoice, or written agreement.

Unless otherwise agreed in writing:

• invoices are payable within 14 days of issue
• we may require an upfront payment or deposit before commencing work
• work outside the agreed scope will be charged separately
• we may suspend services if payment is overdue

We may charge reasonable costs of recovery and, where permitted by law, reasonable interest on overdue amounts.

If you need to cancel or reschedule services, please let us know as soon as possible.

Where work has already commenced, time has been reserved, or preparation has been undertaken, we may charge for work already completed, time reasonably allocated, and any non-recoverable costs reasonably incurred.

Any cancellation fee will be reasonable and reflect the work undertaken and the circumstances of the booking.

Both parties agree to keep confidential any confidential information disclosed during the engagement, except where disclosure is:

• required by law
• authorised by the other party
• reasonably required for professional advice on a confidential basis
• reasonably necessary to provide the services

This obligation continues after the engagement ends.

Unless otherwise agreed in writing:

• we retain ownership of our pre-existing materials, templates, tools, methods, and intellectual property
• once all fees have been paid in full, you may use the final deliverables we provide for your internal business or organisational purposes
• you must not resell, publish, or commercially distribute our materials without our written consent

You are responsible for ensuring that any final document is reviewed and adapted for your own operational and legal circumstances before implementation.

We may rely on information and instructions provided by you or on your behalf.

We are not responsible for loss, delay, error, or consequence arising from:

• incomplete, inaccurate, or outdated information provided to us
• your failure to obtain legal or specialist advice where needed
• changes in legislation, regulatory guidance, or case law after our advice is provided
• your implementation, non-implementation, or partial implementation of our advice or documents
• actions taken by third parties, regulators, or other service providers

While we aim to provide practical, high-quality support, we do not guarantee:

• that your organisation will achieve or maintain full legal compliance at all times
• that any regulator, auditor, insurer, court, or tribunal will accept or approve any document, recommendation, or process
• that any policy, template, or procedure will be suitable in every situation without further review

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory right, or other right that cannot lawfully be excluded or limited under the Australian Consumer Law or any other applicable law.

To the extent permitted by law, where liability for a breach of a non-excludable guarantee can be limited, our liability is limited, at our option, to:

• supplying the relevant services again; or
• paying the cost of having the relevant services supplied again.

To the fullest extent permitted by law, and subject to clause 11:

• we are not liable for any indirect, incidental, special, or consequential loss
• we are not liable for loss of profit, revenue, opportunity, goodwill, reputation, or business interruption
• our total liability arising out of or in connection with the services is limited to the fees paid by you for the specific services giving rise to the claim in the 3 months before the event giving rise to the claim

Either party may end the engagement by giving 7 days' written notice, unless a different period is agreed in writing.

We may suspend or end the engagement immediately if:

• you fail to pay undisputed invoices on time
• you engage in unlawful, abusive, threatening, or inappropriate conduct
• we reasonably believe continuing the engagement would expose us to unacceptable legal, safety, or reputational risk

Ending the engagement does not affect any accrued rights or obligations, including payment obligations and clauses that are intended to continue.

If a dispute arises, both parties agree to first try to resolve it promptly and in good faith through discussion.

If the dispute cannot be resolved, either party may propose mediation before commencing formal proceedings, except where urgent relief is required.

These Terms are governed by the laws of the Australian Capital Territory, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of the Australian Capital Territory.

We may update these Terms from time to time. The latest version will be published on our website.

Updated Terms will apply to new engagements from the date of publication.

Compliance Compass
Email: steven@compliancecompass.com.au
Phone: 02 6153 0005
Address: Centrepoint, Level 1, 59 Petrie Plaza, Canberra ACT